Communications Manager at QUEST ALLIANCE, Bangalore

About the role

You will be responsible for creating and producing communications material that is disseminated by Quest including writing content for annual reports, programmatic reports, case studies on projects and beneficiaries and profiling the impact of program’s initiatives. 

In this role, you will contribute towards all aspects of Quest’s brand development and brand activation including:

Communication Strategy, Content and Design

MyQuest Program

  • Articulate the communication strategy including any branding related work for the MyQuest program and operationalise it. 

    • As part of the strategy, design and deliver creative communication campaigns 

    • As part of strategic program and organization events, strongly build in the communication work to reinforce the program narrative.

    • Weave the organization narrative into the program narrative to build consistency.

    • Be well versed with the program strategy and impact to include key elements into the communication strategy.

  • Co-ordinate with the PR manager and provide content and ensure media presence about the program.

  • Coordinate with the program team to set-up a system of collecting compelling case stories from the field across stakeholders. In some cases, travel to the field to capture in-depth stories that showcase impact and change in lives

  • Provide content (drafting) and editorial support for program communication materials including (but not limited to) quarterly and annual reports, funder reports, posters, flyers, invites and digital media messaging

  • Work strategically with state teams to understand state-specific advocacy and communication needs, such that PR pieces, advocacy pieces and videos speak to the larger program narrative

  • Work closely with the research and data team to understand ground level insights and program impact and design communication strategies around disseminating those 

  • Make regular field visits to be in touch with the program experience and generate communication artifacts based on that experience 


  • Anchor the development and execution of the communication strategy for the People and QEL teams to enable the teams to communicate and achieve their objectives within the larger organizational narrative.

  • Support the Product Marketing Manager  – QEL in execution of required collaterals for the team.

  • Provide strategic guidance on achieving these objectives through communications.

  • Anchor the organizational social media strategy in terms of content and media to drive results on agreed upon metrics.

  • Support the development and execution of the communication strategy for the Knowledge Hub and Business Development to enable the teams to communicate and achieve their objectives within the larger organizational narrative.

  • Support the development and execution of the organizational communication strategy.

  • Support in the achievement of strategic and organizational goals and results basis pre-agreed upon metrics. This will apply across programs and functions.


MyQuest Program

  • Be the SPOC for all program-related communications materials and adhere to content-creation processes. Ensure written briefs are created collaboratively, completed and signed off on; coordinate with program team for base content, follow-up on timelines for deliverables, field queries and clarifications from MarCom team, ensure early-warning in case content deadlines are not being met.

  • Ensure compliance with organization, program and partner brand guidelines on all program collateral.

  • Establish a social media calendar for the program and ensure content flow in a timely fashion. This includes digital campaigns around key days of relevance

  • Supervise the work of writers in writing and editing case stories tailored to different audiences and platforms (funder reports, social media posts, partner events, website content, program brochures, presentations, etc.)

  • Work closely with creative advisors to ensure that all content created meets the objective.

  • Supervise the work of Communications Officers in building a repository of case studies, photographs, videos, quotes, and media articles for the program

  • Supervise the work of in-house design team in creating communication materials and liaise with the MarCom team for larger design and/or video projects if required.

  • Manage the communication budget and keep track of all spends


  • Be the SPOC for all communication requirements from People and the Business Development teams. Understand requirements, provide strategic input to drive results.

  • Be the comms SPOC for the annual staff meet. Support the development of a comms strategy and calendar that will best communicate the event narrative to a larger audience. Hold responsibility for timely development and delivery of all Marcomm output for the event

  • Support the timely content collection, design and dissemination of the Annual Report of 2022 – 23 and lead the same for Annual Report 2023 – 24.

  • Support the larger Marcomm team on org projects like Q2L and other key events in the organizational calendar.

  • Participate and contribute in weekly / monthly team meetings to support the smooth functioning of the Marcomm team

  • Be the SPOC for all tasks related to digital promotion on social media.

  • Share monthly reports on the overall performance of our various social media channels.


  • Liaise with colleagues on field or external vendors, and/or travel to field locations to source compelling images and videos that capture and effectively communicate the essence of the program

  • Basic photography and video documentation of events

  • Ensure digital assets are systematically archived for future use

 Vendor Management

  • Manage external vendors for design, video, and/or other projects as suitable for program needs

  • Be the SPOC for all external vendor relationships


Required attributes: 

  • Multitasking and managing different deliverables within tight deadlines

  • Coordinating across different teams, and managing conflict

  • Responding positively to feedback

  • Ability to take initiative, work independently and make decisions 

  • Creativity and innovative thought process, research and updated about market trends 

Work Level
Employment Type
Full Time
NGO/Social Services
Curated by
View profile
Internet & eCommerce