General Manager -Internal Communications & Employee Engagement at Swiggy, Bangalore



  • Responsible to crafting IC strategy along with project management of monthly plan and weekly execution calendars


  • Own Swiggy’s Internal Communications calendar; develop IC-owned content buckets, manage stakeholder asks, maintain frequency of communications, prioritize workloads and meet SLAs/deadlines


  • Project manage key projects in FoW and ensure that monthly and weekly executions are happening seamlessly


  • Create and manage processes/review mechanisms in order to adhere to monthly calendars and weekly execution


  • Drive a culture of awareness, authenticity and purpose between the org and its employees, with an engaging and empathetic voice via IC and FoW campaigns/initiatives.


  • Define what success looks like for an Internal Communications team by setting up metric tracking processes using data, surveys and focus groups


  • Serve as a communications advisor to senior leadership, guiding internal messaging, crisis communication, and change management initiatives


  • Liaison with Employer Branding team to build synergies in internal and external communication to strengthen the messaging


  • Change management: Lead change management efforts related to the implementation of future of work initiatives, ensuring effective communication, stakeholder engagement, and training programs.


  • Manage key rituals in the organization, along with co-creating Central events calendar with CEO’s office


  • Monthly Leadership Meet


  • Quarterly meet in office (for remote employees)


  • Monthly Townhall


  • Annual Swiggy Anniversary



Who are we looking for? ~ Are you the right person for the job? ~ Are you a good fit for this role?



  • Required 7-8 years minimum experience in Internal communications and employee engagement


  • Experience in communications, public relations and/or executive communications; prior event planning and community management experience will be great to have


  • Strong project management skills and stakeholder management, including the ability to multitask, prioritize, and meet deadlines in a fast-paced environment.


  • Excellent written and verbal communication skills with abilities to develop a unique and consistent tone for the organization


  • Exceptional interpersonal skills and the ability to build relationships across all levels of the organization


  • Experience with People and Culture related problem solving.


  • Familiarity with change management principles and practices


  • Goes extra mile to understand the audience and crafts solution


8+ Years experience
Work Level
Employment Type
Full Time
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Internet & eCommerce